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Salesforce Certified Platform User Experience Designer Sample Questions (Q211-Q216):

NEW QUESTION # 211
A UX Designer needs to declutter the Highlights panel for a custom object's Lightning page. The team that uses this object explained there are too many action buttons; only specific actions are used for each status of the record.
Which Lightning Record Page feature should be used to solve this problem?

A. Dynamic Forms
B. Audiences
C. A Dynamic Actions

Answer: C

Explanation:
Dynamic Actions are a feature that allows the UX Designer to customize the actions that appear on the Highlights panel of a Lightning record page based on criteria such as record status, user profile, or field value. This way, the UX Designer can declutter the Highlights panel and show only the relevant actions for each record. Dynamic Actions can be configured in the Lightning App Builder instead of the page layout editor, which gives more flexibility and control to the UX Designer.Reference:
Salesforce Dynamic Actions - Overview & Deep Dive Tutorial
Create Dynamic Actions in Lightning App Builder - Salesforce
Add Visibility Rules for Dynamic Pages - Trailhead

NEW QUESTION # 212
Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK knows about the users so that a shared understanding is created with the rest of the organization.
Which tool should be used to share this insight?

A. Heuristic Review
B. Full Recorded Interviews
C. Empathy Map
D. A/BTesting

Answer: C

Explanation:
An empathy map is a tool that helps to synthesize what CK knows about the users and share this insight with the rest of the organization. An empathy map is a visual representation of the user's perspective, based on their thoughts, feelings, actions, and needs. It helps to create a shared understanding of the user's goals, pain points, motivations, and emotions. An empathy map can also help to identify gaps in the user research and generate new ideas for design solutions.Reference:
:Creating a Customer Empathy Map Using The 5 Senses
:Why Empathy Is Crucial to Business Success
:Use Empathy Maps to build better software

NEW QUESTION # 213
A UX Designer wants to ensurenew Salesforce users are given the appropriate onboarding experience.
Which two on-App Guidance customizations should be used?

A. Set prompt permissions
B. Specify prompt scheduling
C. Configure minimum three steps
D. Customize prompt theme

Answer: A,B

Explanation:
To ensure new Salesforce users are given the appropriate onboarding experience, a UX Designer should use the following two on-App Guidance customizations:
Specify prompt scheduling: This allows the designer to control when and how often the prompts appear to the users, based on criteria such as start and end dates, frequency, and snooze duration. This way, the designer can tailor the onboarding experience to the users' needs and preferences, and avoid overwhelming or annoying them with too many or irrelevant prompts.
Set prompt permissions: This allows the designer to target the prompts to specific user groups, based on profiles and permissions. This way, the designer can ensure that the prompts are relevant and useful to the users, and avoid showing them information that they do not need or have access to.
Salesforce In-App Guidance: Enhance Your User Experience
Create and Manage In-App Guidance Prompts

NEW QUESTION # 214
How should a UX designer differentiate between a voice and a tone?

A. Voice reflects the frequency and tone is one's pitch
B. Voice reflects the personality and tone is the way ones speaks
C. Voice reflects the expression and the tone is the way one designs
D. Voice reflects the character and tone is one's strength

Answer: B

Explanation:
Voice is the overall personality of the design, while tone is the way that personality is expressed. Voice represents the core characteristics of a design, such as the values, attitude, and emotions it conveys. Tone is how those characteristics are expressed in the design, suchas the language, visuals, and other elements. For example, a design with a friendly voice might be expressed through warm colors, friendly imagery, and casual language. Salesforce has some great resources on voice and tone such as [1] and [2].
[1]https://www.salesforce.com/blog/2017/11/voice-tone-brand-personality.html[2]https://www.salesforce.com/blog/2018/10/voice-tone-brand-personality-ux.html

NEW QUESTION # 215
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries.
Which two design considerations should be made when planning for this site?

A. Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users.
B. Countries may read text in a different (right to left vs. left to right) and layoutswill be to be adjusted.
C. Colors may have different culture meanings in different countries, changing the intent of UI elements.
D. Colors may have different contrast rations in some countries and need adjust contrast for proper visibilityby users.

Answer: B,C

Explanation:
The two design considerations that should be made when creating a customer support site in Experience Builder that will be internationalized across 12 different countries are:
Countries may read text in a different direction (right to left vs. left to right) and layouts will need to be adjusted. This is because some languages, such as Arabic and Hebrew, are written from right to left, while others, such as English and French, are written from left to right. This affects not only the text alignment, but also the placement of UI elements, such as buttons, menus, icons, and images. To accommodate different reading directions, the site should use a flexible layout that can be mirrored or flipped based on the language setting.This also follows the principle of designing for accessibility and inclusion, which is one of the learning objectives for the Salesforce User Experience Designer certification12 Colors may have different cultural meanings in different countries, changing the intent of UI elements. This is because colors can convey different emotions, associations, and messages depending on the cultural context. For example, red can mean danger, passion, or luck, depending on the country. Therefore, the site should use colors that are appropriate and respectful for the target audience, and avoid colors that may be offensive or misleading.This also follows the principle of designing for the user's context and environment, which is another learning objective for the Salesforce User Experience Designer certification34
1: https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-accessibility-and-inclusion
2: https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-the-users-context-and-environment
3: https://www.w3.org/International/questions/qa-scripts
4: https://www.shutterstock.com/blog/color-symbolism-and-meanings-around-the-world

NEW QUESTION # 216
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